Customer (Dis)Service is a documentary that premiered on January 5, 2012 at 9PM Eastern Time on CNBC."CUSTOMER (DIS)SERVICE"WILL PREMIERE ON THURSDAY, JANUARY 5TH ON CNBC (press release), Erin Kitzie, CNBC.

Customer Service Strategies in Financial Retailing
A Framework for Analyzing Customer Service Orientations in Manufacturing
Emotion regulation in customer service roles: testing a model of emotional labor
Developing an Instrument to Measure Customer Service Quality in Branch Banking
Customer Orientation: Effects on Customer Service Perceptions and Outcome Behaviors
Sealed and passively cooled telecommunications customer service terminal
Work Organization, Technology, and Performance in Customer Service and Sales
Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis
Information technology and the performance of the customer service process: a resource-based analysis
Chapter 5?–?Relationship marketing: integrating quality, customer service and marketing